Benefits of Dynamics 365īy combining Dynamics 365 CRM and ERP with Microsoft's productivity applications, users get a connected view of data intelligence on customer records, transactions, behaviors and preferences, along with information about orders, inventory and shipping, and in addition to predictive insight tools for decision-makers. Talent - Human resources cloud services is connected to LinkedIn to manage all areas of HR, from attracting, hiring and onboarding new employees to managing HR programs.

Sales - Provides intelligence on prospective customers, personalization and customer engagement, sales productivity and performance metrics. Retail - Unified commerce tools, store and employee management, merchandise management and operational insights. Project Service Automation - Project planning, resource scheduling, time and expense management, and service analytics. Marketing - Connects Dynamics CRM to Adobe Marketing Cloud to provide campaign management and targeted, personalized marketing tools. Microsoft Dynamics CRM UI on a Windows 8 Tabletįinance and Operations - Financial management with reporting and analytics manufacturing tools for project management, production planning, scheduling, and cost management and warehouse and inventory control tools for supply chain management. Includes Power BI for analytics and visualization, and artificial intelligence tools to identify customer behaviors and provide predictive scoring.Ĭustomer Service - Omnichannel customer engagement tools, customer self-service and communities, and tools for support agents.įield Service - Scheduling resources, contract management, inventory management, insight into internet of things-connected products and customer communications tools. The Dynamics 365 suite is available in two editions, Business or Enterprise, each with different levels of features and applications.Ĭompanies can choose from the following Microsoft Dynamics 365 applications and features:Ĭustomer Insights - Combines customer data from Dynamics 365, Office 365 and third-party data sources, and helps users find actionable insights from that data. Microsoft was one of the first major vendors to combine the capabilities of ERP and CRM natively.

Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management ( CRM) and enterprise resource planning ( ERP), along with productivity applications and artificial intelligence tools.ĭynamics 365 launched in 2016, when Microsoft combined Dynamics AX - its ERP application - with its Dynamics CRM application.

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